This webinar provides an introduction to AI-powered business process outsourcing. We'll cover what BPO is, why local governments do it, and how AI can transform it. Attendees will learn about the benefits AI brings to BPO such as cost savings, improved efficiency, and higher quality.

• What is business process outsourcing (BPO) and why do local governments do it? 

• Overview of how AI can transform and improve BPO

• Benefits of AI-powered BPO such as cost savings, improved efficiency, higher quality

Key Takeaways:

• Understanding the basics of AI-powered business process outsourcing 

• Learning the benefits AI can bring to BPO such as cost savings and efficiency

• Seeing real-world examples of AI improving BPO processes

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Explore how AI can be leveraged to automate back office processes like finance, accounting, HR, and more. Through case studies and examples, attendees will learn how AI chatbots, RPA, and other technologies can optimize invoicing, reporting, payroll, and other administrative tasks.

• Using AI for finance and accounting functions like billing, invoicing, reporting

• AI for HR admin such as payroll, benefits management, background checks

• Case studies and examples of AI automation for back office processes

Key Takeaways:

• Knowing how AI can automate back office processes like finance, HR, and accounting

• Seeing case studies of AI improving invoicing, reporting, payroll, and other tasks

• Understanding the various AI technologies that can optimize administrative work

Learn how AI can improve citizen experience. We'll discuss applying conversational AI and chatbots to handle citizen inquiries and requests. Attendees will learn how natural language processing and robotic process automation can streamline onboarding and automate applications. 

• Applying AI chatbots and virtual agents to citizen inquiries and requests 

• Natural language processing for conversational AI  

• Streamlining citizen onboarding and applications using robotic process automation

Key Takeaways: 

• Learning how conversational AI and chatbots improve citizen experience

• Understanding how NLP and RPA streamline citizen onboarding and applications

• Seeing examples of AI bots handling citizen inquiries and requests  

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This webinar covers using AI to improve service delivery. We'll explore machine learning for optimizing transportation, infrastructure maintenance, and resource allocation. Attendees will also learn about implementing computer vision and IoT sensors to create smarter communities.

• Using AI to optimize public transportation, road maintenance and infrastructure

• Leveraging machine learning to predict demand and improve resource allocation 

• Implementing computer vision and IoT sensors for smart communities

Key Takeaways:

• Discovering how AI optimizes public transportation, infrastructure, and resource allocation

• Learning how computer vision and IoT enable smarter city services

• Appreciating the breadth of AI use cases for improving government service delivery

Get strategies for preparing your local government for AI adoption. We'll discuss creating a readiness assessment, change management, bias mitigation, and overcoming challenges like talent gaps. Attendees will leave better equipped to implement AI initiatives.

• Creating an AI readiness assessment and roadmap

• Change management considerations for adopting AI 

• Mitigating bias and ensuring transparency in AI systems

• Overcoming common challenges: talent, data infrastructure, etc.

Key Takeaways: 

• Knowing how to assess AI readiness and create an adoption roadmap

• Learning change management strategies for implementing AI initiatives

• Understanding how to mitigate bias and ensure transparency in AI systems

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Learn how to measure the impact and ROI of AI projects. We'll explore defining success metrics and KPIs, tracking benefits like cost savings, and analyzing AI's impact on citizen satisfaction. Attendees will gain skills for building the business case for expanded AI adoption.

• Setting success metrics and KPIs for AI implementation  

• Tracking cost savings, efficiency gains, and other benefits

• Analyzing AI impact on citizen satisfaction and public perception

• Building the business case for expanded AI adoption

Key Takeaways:

• Understanding how to set metrics and KPIs to measure AI impact

• Learning how to quantify benefits like cost savings from AI adoption 

• Discovering techniques to track AI's influence on citizen satisfaction 

• Gaining strategies for building the business case for further AI investment

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